Door Step Service

What is Door step service?

Robi/Airtel brings the 'Door step service' in Bangladesh, the most customer centric service ever. This service will allow a Robi/Airtel customer to enjoy all kind of service at their preferred place and convenient time. No longer you need to waste your time and effort to visiting our touch points we will be at your premises on your time with your desired services.

Why should you choose the doorstep service?

  • Save travel time
  • Avoid parking hassle
  • Avoid long queue
  • Avoid Creasy Traffic
  • Uninterrupted service
  • At your convenience and comfortable location

What are the services?

  • New connection Sales
  • SIM replacement / SWAP
  • Ownership Transfer
  • Easy Load Recharge & Data Sales
  • MNP

How to generate services request?

  • Dial 121 (Robi users) or 01819400400 (Other user), Dial 121 (Airtel users) or 01678600786 (Other user)
  • To avail our services, please email us at: doorstep@robi.com.bd with your details and we will reach out to you.

Basic Requirements and Guideline:

SIM Replacement/Swap

  • Customer’s finger print and NID need to match for SIM replacement.
  • Customer needs to keep NID number/NID Copy for replacement.
  • SIM replacement is FREE for Robi Elite Customers.

New connection:

  • As per BTRC regulation, one customer can register ONLY one SIM at a time.
  • National ID card number and fingerprint is a mandatory requirement during SIM delivery.

MNP:

Mobile Number Portability (MNP) is a service by which you can switch from current mobile operator to robi/airtel Network by keeping the mobile number same.

  • Customer’s Finger print and NID number (which was used to buy the SIM) is mandatory for MNP service
  • Customer should not have any due (postpaid), emergency balance or any other contractual obligation to avail this service

Ownership Transfer:

  • The previous owner and the new owner both need to be present together during ownership transfer.
  • Both sender and receivers finger prints need to match with election commission data base. Otherwise, the SIM transfer would not become successful.

Doorstep service is currently available in 71 Thanas of Dhaka, Chattogram, Sylhet, Khulna, Rajshahi, Barisal, Mymensingh, Rangpur, Gazipur, Narayanganj, and Cumilla.

List of Thanas where Doorstep (D2D) Service is Available

SL#ThanaDistrict
1AdaborDhaka
2BaddaDhaka
3BananiDhaka
4BangshalDhaka
5BimanbondorDhaka
6ChowkbazarDhaka
7Darus SalamDhaka
8Dhaka CantDhaka
9DhanmondiDhaka
10DokkhinkhanDhaka
11GulshanDhaka
12HatirjhilDhaka
13HazaribaghDhaka
14JattrabariDhaka
15KafrulDhaka
16KhilgaonDhaka
17KhilkhetDhaka
18KolabaganDhaka
19Kotowali DhakaDhaka
20LalbaghDhaka
21MirpurDhaka
22MohammedpurDhaka
23MotijhilDhaka
24MugdaDhaka
25New MarketDhaka
26PollobiDhaka
27PoltonDhaka
28RampuraDhaka
29RomnaDhaka
30ShahAliDhaka
31ShahbaghDhaka
32ShahjahanpurDhaka
33SobujbaghDhaka
34SutrapurDhaka
35Sher e Bangla NagerDhaka
36TejgaonDhaka
37Tejgaon Industrail AreaDhaka
38Uttar KhanDhaka
39UttaraDhaka
40VashantechDhaka
41VataraDhaka
42WariDhaka
43KamrangircharDhaka
44Mirpur Model ThanaDhaka
45MohakhaliDhaka
46ShyampurDhaka
47Kotowali ChittagongChittagong
48ChadgaonChittagong
49PachlaishChittagong
50BondorChittagong
51DoublemooringChittagong
52KornofulyChittagong
53KhulshiChittagong
54HalisohorChittagong
55Baizid BostamiChittagong
56BakaliaChittagong
57PotengaChittagong
58ChokbazarChittagong
59AkborshahChittagong
60SadarghatChittagong
61EPZChittagong
62Sylhet Metropolitan AreaSylhet
63Khulna Metropolitan AreaKhulna
64Rajshahi Metropolitan AreaRajshahi
65Barisal Metropoliton AreasBarisal
66Mymensingh Metropoliton AreaMymensingh
67Rangpur Metropoliton AreaRangpur
68Gazipur Metropoliton AreaGazipur
69TongiGazipur
70Narayanganj Metropoliton AreaNarayanganj
71Cumilla Metropoliton AreaCumilla