Cyber Security

Stay Safe Online

Our society is more connected than ever before, and this connected experience is growing with every new platform, application or social media site we are using. While the world is getting smaller, the attack surface for cyber-attacks is rising at an alarming rate. Hence, in this digital world, we are more vulnerable than ever before to malicious attacks.

Whether it’s phishing scams, called ID spoofing, identity theft, or any other cyber threats, we want our customers to be safe in this virtual world, while taking the most of what the internet has to offer.

Tips On Staying Cyber Safe

  • Scammers use email, SMS or phone calls to trick you into giving them your personal information
  • The links in mail/ SMS could lead to the installation of a virus on your device or account compromise
  • Never share your password/ PIN/ OTP over phone or mail. Robi or your bank will NEVER ask you for password or PIN over phone.
  • Before sharing business critical information/ transferring funds, re-verify the requestor’s identity
  • Never donate to charities via links included in an email; instead, go directly to the charity website to donate

  • Emails from unknown senders; check the full email address, not just the name
  • Slight character changes that make email addresses appear visually accurate — a .com domain where it should be .gov, for example
  • Generic salutations, spelling mistakes, grammatical errors
  • A sense of urgency/threats in the mail content such as your account will be de-activated, confirmation of payment, your password will be expired etc.
  • Short URLs/Hyperlinks. Remember, any webpage where you enter personal information should have a URL with https://. The "s" stands for secure.

  • Make your passwords long. Choose nothing shorter than 10 characters, more if possible
  • Using a mix of characters — The more you mix up letters (upper-case and lower-case), numbers, and symbols- the more difficult it becomes to crack
  • Avoiding using names, birthday, consecutive letters such as 123, abc, qwerty etc
  • Change password after every 45 days
  • Use separate password for social media, e-commerce, online banking accounts & enterprise accounts

  • Modern-day malwares are persistent, hiding in registries or start-up services, and able to re-infect computers on reboot if it isn't completely eradicated. Be prepared for persistent malwares & understand how to prevent it from taking over.
  • Turn data back-up into a habit, if you are infected with ransomware, the backup will help you to recover faster.

  • OS and App Manufacturers regularly release updates and patches, that fix security or functional issues in software.
  • Keep your system up-to-date with patches, especially security patches to close any security flaws that attackers can exploit.

  • Change your router’s default SSID and password
  • Make sure you set a strong and unique password to secure your wireless network
  • Avoid connecting to public/free Wi-Fi

  • Adding two-factor authentication (2FA) to your login process is a simple way of adding an extra layer of security to your accounts
  • That means, even if someone steals your password, they won’t be able to access your account
  • Remember, if you receive a temporary access code for an account you weren’t trying to log into, change your password immediately