Contact Us

Being a customer-centric company, we aim to provide the best customer experience in the country, 24 hours a day, 7 days a week, throughout the year! We have the highest number of customer service channels so that you can reach us via your preferred channel. The list of channels along with details of how to connect to each of them is given below:

Self Service Channels:

  • My Robi App
  • Robi Messenger Chatbot –
  • Smart1216
    Smart 1216 is an innovative IVR channel introduced for the first time in Bangladesh where you can easily manage your account through a simple audio-visual experience. Click the link and start managing your account right away! Smart 1216
  • Single Digit USSD Codes:
    By just dialing 1 digit code you can easily get some of the most desired services. Check out the list below:
USSD CodeService Names
*0#Minutes Bundle
*1#Balance Check / Due bill check
*2#Show own mobile number
*3#Data (MB) Check
*4#Internet Pack Purchase
*5#Popular Vas activation/deactivation
*6#Know your package/call tariff
*7#DND (Stop/Start Promotional SMS)
*8#Jhotpot Balance/Air Credit
*9#All VAS Stop Request
*123#Show All Service

Assisted Service Channels:

  • Official Facebook Page
  • Click on https://xho.to/hiaura (from mobile) or save +8801886664121 in your mobile and Chat with Robi WhatsApp Channel to get exclusive products and services!
  • Viber [Robi e-Sheba] 7 days a week, 8:00 AM to 12:00 AM
  • E-Mail - 123@robi.com.bd
  • Door Step Service *123*8*5#
  • SMS Service - SMS to 8123 (from your Robi number) – (TK 0.50 per SMS + Tax applicable)
  • Complaint Helpline – Dial 158 from Robi number (Free of charge IVR based service)
  • Call Center – Dial 121
  • Robi Sheba Locations
  • Available Service Points During COVID-19